General terms of delivery and use


General

Bymamaha is a marketplace maintained Bymamaha, where products are sold by Bymamaha, Business ID 3148423-9. Bymamaha reserves the right to change these delivery terms by unilateral decision without prior notice.


Payment

Klarna acts as the payment intermediary for the online store. You can pay for purchases with online banking payments of Finnish banks, the most common credit cards or Klarna's invoice through Klarna Checkout.

Klarna processes your personal information in accordance with applicable law and Klarna's Privacy Policy.


Shipping and delivery costs

Postage in Finland to the nearest Posti or Posti parcel machine 5,9€. We do not charge delivery costs if the value of the order exceeds 200€. Our deliveries are equipped with the tracking code. We also supply products to other EU countries. Delivery charge is 20€. We also deliver to other countries, please contact us by email before making a purchase: info@bymamaha.com 


Delivery time

Orders will be dispatched within 1-4 working days. Any different delivery times will be announced separately on the e-commerce website. You can use the shipment ID to track the progress of the delivery.


Right of return

Please check the dimensions of the product before making a purchase decision so that we avoid returns due to the wrong product size alone. Products ordered from the online store have a 14-day right of return from the date of receipt of the order in accordance with the Consumer Protection Act. In the event of a return, the customer is responsible for the costs of returning products. In addition were charge 5€ handling fee on each return.

Returned products must be in their original packaging, unused and well packaged for return. If the returned product has been used in violation of the buyer's statutory duty of care, the company has the right to charge a write-down up to the full price of the product with return costs. Any damage to the product during the return delivery is the responsibility of the returner. Bymamaha will refund the price of the returned product to the customer. The refund will be made after the returned product has arrived and its condition has been checked, however, no later than 14 days after the arrival of the product.

Failure to pick up your order without notice of return is not a product return. The customer must take into account the storage times of the packages at the pick-up point. If the package is not picked up within the retention period, the package will be returned to the sender. We charge a € 15 handling fee for all non-picked packages.

Returns are agreed with bymamaha separately before returning the product.

In case of return, please contact us by email: info@bymamaha.com 

If the product is defective or damaged in the shipment, the subscriber must notify Bymamaha by e-mail. We aim to repair the product or replace it with a new one. But if this is not possible, Bymamaha will refund the amount paid to the customer, including the price of the product and delivery costs. Reimbursement will be made after the fault has been verified and product is been returned to Bymamaha.


Customer service

If you have any problems placing or delivering your order, please contact us primarily by e-mail.

Email: info@bymamaha.com 

Phone: +358 400 491004


Limitation of Liability

Bymamaha shall not be liable for any indirect or consequential or other damages in connection with the order, delivery or product, or for any of the foregoing, except as otherwise provided in the Consumer Protection Act or any other mandatory law for such damages.


Disagreements

We will endeavor to settle any disputes regarding your order primarily by agreement, so please contact our Customer Service in the first instance to arrange the matter. If the dispute concerning the trade agreement cannot be resolved through negotiations between the parties, the consumer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the matter to the Consumer Disputes Board, the consumer must contact the Consumer Advice of the Local Register Office (www.kuluttajaneuvonta.fi).


IMR

This website contains copyrighted material. All copyrights and other intellectual property rights related to the website and the material presented on the website, such as registered and unregistered trademark and design rights, domain names, etc., belong to Bymamaha or its affiliates.